People tend to go places where they enjoy excellent service and personalized touch from the service provider. Failing to ensure these services will never attract & retain customers for your business no matter how well equipped and well built the organization is. A survey report says that about 68% customers raise complain against service provider for their Poor attitude, Lack of product and service knowledge, weak Communication, Mannerism, Salesmanship and lack of “CAN DO ATTITUDE” Training upgrades knowledge, Behavior, Attitude, Skill and Performance of professionals. Training can result in better customer service, better work safety practices and productivity. Hospital and Diagnostic centre is a very sensitive service providing sector where human touch and behavior matters a lot to retain repeat business. So, Skilled & Professionally sound Human Resources are required for service excellence. Only a group of trained & skilled employees can satisfy the customer's needs Considering the present situation of the service Industry “Center For Skill Development (CSD)" has undertaken an initiative to organize Hard & Soft Skills Training for the service provider.